Privacy policy: three groups of data, and how long we keep them

This policy explains what personal information we collect, why we hold it, and what you can do about it. We collect only what running a licensed casino requires — no more — and we do not sell your data to anyone. If that single sentence is all you read, it is the most important one on the page.

The information we hold falls into three groups: what you give us when you register and verify (name, date of birth, email, address and identity documents), what the cashier records when you deposit and withdraw (payment method and transaction history), and what your device reports when you visit (IP address, browser type and the pages you open). Each group exists for a specific, lawful reason set out below.

Why we hold it

• Identity and age data satisfy the verification our licence requires and confirm you are 18 or over.
• Transaction records let us process payouts, investigate disputes and meet anti-money-laundering obligations.
• Technical data keeps the account secure, flags suspicious sign-ins, and helps us fix what breaks.
• Contact details let us reach you about your account and, only if you opt in, about promotions.

We keep each category only as long as the law and our licence require, then delete it. Identity and transaction records are held for the retention period our regulator sets, which is longer than most players expect and is not ours to shorten.

How we protect it, and your rights

Data moves over encrypted connections, identity documents sit in restricted storage, and access is limited to staff who need it for a defined task. No system is perfect, and we will not claim ours is — but we treat a breach as the serious event it is, and our verification requirements exist partly to stop someone else using your identity here.

You may ask what we hold about you, request a correction, withdraw marketing consent at any time, or ask us to delete data we are not legally required to keep. Marketing is opt-in and every message carries an unsubscribe link that actually works. We use cookies for sign-in, security and basic analytics; you can clear or block them in your browser, though sign-in will stop working if you block the essential ones.

We do not share your data to advertise other products to you, and we do not build a profile of you to sell. The only third parties who ever see any of it are the payment processors that move your money, the identity-verification services our licence obliges us to use, and, where the law requires it, a regulator or law-enforcement body making a lawful request. Each of those sees only the slice of data its task needs, and each is bound to protect it. If you believe we hold something we should not, tell us and we will look into it rather than send you a form letter.

To exercise any of these rights, contact support from the account the request concerns, and return to the homepage when you are done.