Responsible gambling: loosening a limit waits out a cooling-off
Gambling is entertainment you pay for, never a way to make money, and the house edge on every game we offer guarantees that over time. If you keep that one fact in view, the tools below are enough for most players to stay comfortable. If you cannot, the support services further down this page are the ones that matter, and reaching them is a strength rather than a failure.
Every control we offer sits inside your account and takes effect immediately. The only change that is deliberately slow is loosening a limit, which carries a cooling-off delay that no support agent can shorten — because a limit you can remove in a heated moment is not a limit at all.
The tools in your account
- Deposit limits cap what you can add per day, week or month. Tightening one applies at once; loosening it waits out a cooling-off period.
- Loss limits stop play once net losses reach a figure you set in advance, before a session rather than during it.
- Session reminders interrupt play at an interval you choose, so time does not disappear unnoticed.
- Timeout locks the account for a short break — a day, a week, a month — with no negotiation required to start it.
- Self-exclusion closes access for a long fixed period. We honour it without exception, and we do not send marketing to an excluded account.
Set a deposit limit before your first spin rather than after a bad night. The warning signs worth watching for are familiar and worth stating plainly: chasing losses with larger stakes, gambling with money meant for rent or bills, hiding play from people close to you, or feeling anxious rather than entertained when you open the lobby. Any one of them is a reason to use a tool above.
Where to get help in Australia and beyond
Australia does not run a single national self-exclusion brand for offshore casinos, so use the services below. They are free, confidential, and staffed by people who have heard every version of the problem before.
- Gambling Help Online — free, 24/7 counselling for Australians, on 1800 858 858 and at gamblinghelponline.org.au.
- Lifeline Australia — 13 11 14 for crisis support when things feel unmanageable.
- Gambling Therapy — free international support and online groups at gamblingtherapy.org.
- Gamblers Anonymous — peer meetings across Australia and worldwide.
If a friend or family member is the one struggling, those services support you too, and none of them will judge you for calling. You must be 18 to hold an account with us, and we verify it — underage gambling is one of the few things on which we have no flexibility at all. If a break becomes a longer absence, self-exclusion is there and we honour it without argument, marketing included. Return to the homepage whenever you are ready, and only if playing here remains a genuine choice you are glad to make rather than one you feel pulled toward.